warranty & return - emmiol.com

warranty and returns

Welcome to emmiol, we aim to provide an extensive range of high quality, all items are individually inspected by our quality control team before shipment. Our customer support center is always at your service.

30 day returns warranty

If for any reason you are dissatisfied with any item(s) purchased from emmiol.com, simply email us at [email protected] you can return the product within 30 days after receiving the delivery. we will always offer the best solution for our customers.

Get a solution

Steps to contact us:

Please email us at [email protected] describing the issue in detail, including the return reason, along with your order number and sku product number. for defective, incorrect or not as described items, please send us a clear picture or video of the problem. please keep the picture below 2 mb.

Our solutions:

1. Emmiol's responsibility
· If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
· Once we receive the item, we will offer compensation or resend for free a replacement at our expense.

2.Customer's responsibility
· If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
· The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.

Notes about warranty

Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided emmiol did not make a mistake. if emmiol made a mistake, we will always resolve the issue to your satisfaction.

All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

Please feel free to email us at [email protected] anytime, emmiol is at your service!

CALL US +(1)-833-9103-100 English service only
Our Warehouse Address: A105, No. 4, Longjing Road, Yangmei Community, Bantian Street, Longgang District, Shenzhen, Guangdong, China.Post Code: 518129
Be sure to contact our customer service before returning the goods, do not return the goods privately!
Please call us during our office hours from mon-fri 00:00-03:30 and 19：30--24:00 (american est)

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.