Returns & Exchanges

Returns & Exchanges Welcome to emmiol. Our support center is always at your service. 30-day returns warranty — Contact our customer service within 30 days after receiving the product to request a return. How to request a return Email us at support@emmiol.com with the return reason, order number and SKU product number. For defective, incorrect or not-as-described items, send a clear picture or video (image below 2 MB). Our team will provide the return address. All return shipping fees are at customers' own expense unless the return is caused by our error. Our solutions emmiol's responsibility Wrong item, defective, or damaged: we accept a return for refund and/or exchange. Upon receipt, we offer compensation or resend a replacement free of charge. Customer's responsibility Incorrect size, wrong product, or change of mind: returns accepted. You cover the exchange shipping fee. Original product cost is refunded. Shipping fees are non-refundable. Notes about warranty — Warranty does not apply to contact lenses, earrings, and clearance items, provided emmiol did not make a mistake. If emmiol made a mistake, we will always resolve the issue to your satisfaction. Return conditions Items must be brand new, unused/unworn, unwashed, with original tags and packaging intact. If the return is caused by the consumer, the consumer bears the shipping fee based on the express company chosen. If due to our reasons, no shipping fee or restocking fee is charged. Compensation timeframe We need 3–6 business days upon receiving your item(s) to process the solution. After this time, refund timeframe: PayPal — up to 48 hours Credit card — 7–14 business days Wallet — up to 24 hours Note: Due to equipment and screen brightness, the product image may appear different from the actual product. Please feel free to email us anytime — emmiol is at your service. support@emmiol.com